We do not currently store or intend to store customer financial details (credit and debit card details or bank details). Any such details supplied to us are used only to process the order or service requested, upon completion these details are securely destroyed.
All your personal information is treated as confidential and is held securely. We comply with the UK Data Protection Act 1998. We will not sell, distribute or lease your personal information to any third parties., other than for the limited exceptions listed below.
1.We may contact you regarding your order and with your permission, to alert you to special offers, updated information, other services or events that you may be interested in.
2.We occasionally hire other companies to provide limited services on our behalf, including mailing and delivering purchases. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
3.We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
•Conform to the edicts of the law or comply with legal process;
•Protect and defend the rights or property of this site;
•Act in urgent circumstances to protect the personal safety of other site users.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.
We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
• Take and fulfill customer orders.
• Administer and enhance the site and service.
• Issue a unique identifier (e.g. customer login).
• Monitor customer account status beyond that required for individual purchases.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies set by this site are called ‘www.orchardladders.co.uk’. You can block them through your browser’s user settings. If you are not sure how please use your browser’s ‘help’ function to find out. Or you can visit AboutCookies.org, which explains how you can delete and control all cookies set by your browser. Please see Safeguarding your data on the Google Analytics website for details of Google’s policy regarding the privacy and security of the Analytics service.
The table below explains the cookies we use and why.
Cookie Name Purpose
Session ID PHPSESSID This cookie is used to establish and continue a user session on the site.
Currency currency This cookie is used to set and remember the user currency
Language language This cookie is used to set and remember the user language
Google Analytics (if installed) _utma
_utmz These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Links to / from 3rd party web sites
We are not responsible for and accept no liability for the content or privacy practices of any linked web site which is not owned and maintained by us. We encourage our users to be aware when they leave our web site and to read the privacy statements of each and every web site that collects personally identifiable information